Your legal rights as a consumer
March 15, 2018
Under Australian Consumer Law, we as consumers have rights in relation to the purchase of goods, whether new or used, including those purchased through the internet.
Key rights consumers have, are that the goods purchased must:
- be of acceptable quality.
- match the description, sample or example of the product advertised.
- be fit for use or purpose disclosed.
- legally belong to the seller.
- not have any associated debts.
- have spare parts/repairs available for a reasonable period after purchase unless otherwise specified.
If the product or goods purchased fail to meet one of the above consumer guarantees, you can seek to be reasonably compensated in a number of ways e.g. a refund, replacement or repair. However, a seller does not have to provide a refund or replacement if the consumer simply changes their mind, unless there is a known policy that says this will occur.
Having said all the above, there is some truth in the saying ‘let the buyer beware’, and therefore it is recommended to take care, do your research and be mindful you do have some responsibility in making any type of purchase.
If you are having difficulty or would like to know more about your rights, please contact Don Smarrelli on 9894 6888 who will be pleased to assist you.
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